Refund & cancellation policy
A fair process for every order.
This policy explains how cancellations, refunds, rescheduling, and service changes are handled across Jahzyn’s shop and studio.
Last updated: 12 August 2026
General approach
This policy explains the normal process for refunds, cancellations, credits, corrections, and rescheduling across Jahzyn’s services and digital products. A project proposal, order confirmation, or product-specific term may provide more specific rules and will apply where it clearly differs. Nothing in this policy limits mandatory consumer rights.
Digital products
Digital membership cards, loyalty cards, stamp cards, coupon directories, landing-page products, digital vouchers, downloadable files, and configured digital access are generally non-refundable once delivery, access, activation, or configuration has started. If a product is materially defective, inaccessible due to a Jahzyn-controlled issue, or materially different from its description, contact us promptly so we can investigate and provide repair, replacement, credit, or another reasonable remedy.
Unused or duplicate purchases
If you accidentally purchase the same digital product more than once and no access or work has started, contact us promptly. We may review the order and, where appropriate, refund the duplicate purchase after verifying the transaction.
Consultations and bookings
Consultations may be rescheduled with reasonable notice, subject to availability. A cancellation made before the agreed notice period may qualify for a refund or credit under the booking terms. Missed appointments and late cancellations may be charged because time was reserved for you.
Custom service projects
For custom brand, marketing, operations, loyalty, design, development, or campaign projects, deposits and milestone payments reserve capacity and fund work already performed. They are generally non-refundable once work, research, planning, production, configuration, or third-party commitments have begun. Any project-specific cancellation terms control.
Monthly or ongoing support
Monthly support may be cancelled for a future billing period according to the agreed notice period. Work already delivered, booked capacity, committed contractor time, approved expenses, and the current billing period are not refundable unless the service agreement says otherwise.
Customer-caused delays or changes
Refunds are generally not available for delays caused by missing content, unavailable approvals, inaccurate information, changed requirements, discontinued offers, customer-side platform access, or third-party systems. We will work with you to agree a revised scope or timeline where practical.
Service issues and remedies
If you believe a deliverable or service does not match the agreed scope, notify us with the order or project details and describe the issue. Our first remedy may be clarification, correction, reasonable re-performance, replacement, or credit. Refunds are assessed against the work completed, the agreed scope, and the nature of the issue.
How to request help
Contact Jahzyn as soon as possible with your name, order or project reference, purchase date, requested remedy, and supporting screenshots or files. We may ask for additional information to verify the request. We aim to review requests fairly and respond through the contact details provided.
Payment disputes and reversals
Unauthorized payment concerns, duplicate charges, and suspected misuse should be reported promptly. We may pause delivery or access while a payment issue is investigated. Please contact us before initiating a chargeback where possible so we can attempt to resolve the issue directly.
This policy is general information and should be reviewed against applicable consumer, digital-content, and service laws before launch.
Need help with an order or booking? Contact Jahzyn.